After you place your order, for most in stock items, orders ship out within the same or next business day, unless otherwise specified.
Orders placed Monday – Friday before 2 PM CST
These orders should ship out on the same or next business day. After 2 PM CST on Fridays, orders will not ship out until the following Monday.
For backordered merchandise, the order will ship out when the backordered merchandise becomes available, usually within the indicated lead time.
If only a portion of your order is backordered, the in-stock merchandise may ship sooner, with the remaining items shipping separately once they become available for shipping.
Once your order ships, you will receive an email with your tracking number. Once your order is delivered, you will receive an email letting you know that your order has arrived.
If you have not received your shipping emails, they may have gone to your spam folder.
If you created an account with us, you may also view shipping information and tracking details by logging in and clicking on “My Account,” then “Orders.”
Of course, if you ever need assistance with a shipment, you are always welcome to reach out to us by emailing firstname.lastname@example.org, visiting www.cruzr.shop/support, or by calling us directly at +1 931.854.0420.
What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route Protect and looking to file a shipping issue online? File here
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
Of course, you are always welcome to email email@example.com, visit www.cruzr.shop/support, or call us directly at +1.931.854.0420 (Monday – Friday 8 AM to 3:30 PM CST, and we will be happy to address any concern that you may have.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.